FAQs

VDMfest FAQs - Event Date - 2nd & 3rd October 2021, Biloela QLD Got questions? Here are the answers! But if you do not see what you are looking for here in our (FAQs) Frequently Asked Questions page, please let us know using our contact page.
Where can I buy my ticket?

You can purchase your tickets via our website.

We have outright ticket sale options and time to pay options. Click an option below relative to your ticketing needs.

Outright Ticket Sales Options

VDMpay – Time to Pay Tickets Sales Options.

Is There a Time to Pay Option?

Yes.  There is a 3, 6 and 9 Month payment Option called VDMpay.  However, once date has surpassed, these options will no longer be available.  Of course, there is still the Buy Now option.

Can I Purchase Multiple Tickets?

Yes.  You can Purchase up to 10 tickets in the one transaction.

We have outright ticket sale options and time to pay options. Click an option below relative to your ticketing needs.

Outright Ticket Sales Options

VDMpay – Time to Pay Tickets Sales Options.

Will tickets sell out?

Great Question…  We hope so.  This will be our 5th Year AND over 2 days so it is hard to determine; however, the Venue can only cater for up to 10,000 people so if you don’t want to miss out buy a ticket early.

If I lose my ticket can I Get a Replacement?

Yes: You can download a PDF version of your tickets anytime from your account created when you purchased your ticket.

If you purchased your ticket/s at a physical location use the My Account Link and select Lost your password? link and using the email address supplied at your Point of Sale purchase reset the password and login to your account.

If you are a little tech challenged we can organise out IT Team to re resend them to you for a nominal fee.

What time do Gates Open?

For General Admission and Non-Campers etc, Gates open Saturday the 2nd at 10am and Sunday the 4th at 9am.

What time can we arrive to set up camp?

Saturday the 2nd, gates will be open from 7am to allow you time to set up.

Is there a Transport Service Available?

Yes.  Biloela Taxi Service will be available or Banana Rides – Call 0439 391 939

Is There Parking Available?

Yes.  Should you choose to drive there will be parking available.  Signage will be in place to direct you to an available parking spot.  We ask you stick to a speed Limit of 5km/hr will for the safety of other Festival attendees and yourself.  “VDMfest” along with “Biloela Showgrounds” by no means condones drink driving and accepts no responsibility or liability should you make the decision to risk Drink Driving.  We fully support Police and will inform them should you be suspected of driving under the influence. Our patrons Safety is paramount, and NO exceptions will be tolerated.

Can Children attend?

Yes, “VDMfest” is an all ages Event, however, minors MUST be accompanied by an Adult or Guardian to obtain Ticket/s and or entry.

When does it finish?

“Biloela Showgrounds” is available to VDMfest until 1am, however “VDMfest” reserves the right to finish when and as they see fit depending on attendance still at event.

Can I leave the venue and come back in?

NO PASS OUTS.

When will maps and playing times be released?

Maps will be uploaded on our website and Festival Facebook page a week or two prior to the event and upon entry to the event / Venue.

Play order will not be annouced until shortly before the event.

If the rains can I get a refund?

NO, the festival will go ahead rain, hail, wind or shine.

Will there be an ATM on site?

Yes. If you require an ATM they will be located around the venue for your convenience.

Where can I get accommodation for the “VDMfest”?

You can get numerous Motel / Hotel accommodation in “Biloela”.  A quick and easy way to also find accommodation is via our Accommodation page right here on our site.

Will the Artists / Bands be selling merchandise?

Yes

Will there be “VDMfest” merchandise for sale?

We will say yes but that will depend on availability to us.

Can I buy alcoholic drinks?

Yes. You can purchase alcohol.  However, normal Liquor licencing Laws will apply and if asked, you will require proof you are 18+ as per Liquor Licencing Laws.

Can I bring my own alcohol?

No, not into the event, at all.

Am I allowed to BYO on the Campgrounds?

YES! You can now BYO alcohol (within a certain limit) to the camping grounds NOT the Festival Grounds.

Every ADULT ticket holder can bring:

– ONE unopened slab/box/carton to a maximum of 30 cans of beer

OR

– ONE unopened slab/box/carton of pre-mix spirits to a maximum of 24 cans

OR

– 4L of wine

We have a strict NO GLASS policy in place, so make sure whatever you bring is in a can or cask.

Please note: random police checks will be occurring throughout the duration of the event, including the entry process. So please stick to the limits outlined.

Can we smoke at the festival?

Yes, but only in the designated smoking areas.

Will there be Sunscreen available?

Yes.  Sunscreen will be available and is located at the Ambulance Station.  However, due to the Festival’s starting time we also advise you bring your own & don’t forget to Slip, Slop, Slap.  “VDMfest” takes no responsibility or liability if you choose to not wear hearing protection.

I only want to see one particular artist, if they cancel can I get a refund?

The ticket is for the Festival, not the individual artists. In the very unlikely event that any artist cancels, there will be no refunds on tickets except where required by law or in accordance with Live Performance Australia’s Code of Practice for Ticketing of Live Entertainment Events in Australia which is available on their website.

Are waste facilities provided for caravans/mobile homes?

There is a sewage dump spot Located at the Information Centre in Biloela located in Callide Street near Woolworths. Patrons need to carry their own blackwater/greywater to the tank. Campers please bring a garbage bag with you.  Please be responsible and consider your neighbor by disposing your garbage regularly.

Are Generators allowed on the Campgrounds?

95% of VDMfest campsites are unpowered. You are welcome to BYO power source, but you must be mindful and considerate of all others and not start a generator before 6am or after 10pm.

Ticket Name Changes:

The name on each ticket must match the individual ticket holder.

You are able to change / update ticket names by clicking the link at the bottom of the email your original tickets were attached to …. it reads ‘to view / change your tickets click here’. 

This will take you to your order confirmation page where you can change the names and click save.

You will also be able to reprint the tickets from this page: please note they will not be emailed again automatically.

Pets:

Unfortunately, domesticated animals are not permitted on the festival site or in the campgrounds except for certified companion dogs.

I can't find my question or anything like it here, Can you answer my question?

Yes, we sure can!

Please use the contact us form below and send us your question.

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